Prebooking your next appointment before you leave the salon is highly recommended to ensure appointment availability. Time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request a minimum 24 hours for rescheduling or cancellations. We very much appreciate your business and compliance with our policies. We hope to see you soon!
We always want you to be 100% satisfied with our services. If you are not, we ask that you contact us within 5 days of your appointment, so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo, but will be assessed on a case by case basis.
Just as we want you to be satisfied with your hair services, we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products in a timely manor.